Uli Behringer’s Music Group has announced the completion of two new Customer Care Centres in the US and the UK.
Situated in Las Vegas, Nevada, and Kidderminster, UK, Music Group’s new facilities are equipped with the latest in diagnostics and repair equipment and are staffed by 65 skilled employees. Meanwhile, the centers are already offering rapid turnaround with genuine parts and factory-certified technicians for all Music Group brands, including Behringer, Klark Teknik, Midas, Bugera and the recently acquired Turbosound.
“Two years ago we launched a massive audit of our customer care systems and determined that the best way to ensure a superior customer experience was to bring product repair in-house,” stated company founder and CEO Uli Behringer. “With one of the lowest defect rates in the industry, it only made sense to deliver after-sale repair and parts supply directly to our end users so as to ensure the best possible experience with our products.”
Music Group vice president of Customer Care Pat Ferdig added: “Our care operation now includes over 125 people across four continents offering pre and post-sale service in seven languages. We have made significant investments in our tools, employees and resources that allow us to take complete control of the service that our customers are receiving. These investments are turning our goal of delivering the best service in the industry into a reality.”
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