EAW has announced the appointment of Steve Davis to the position of service manager, having worked in various capacities for the company over the past 25 years.
The announcement was made by EAW president Jeff Rocha, and reflects the company’s aim to enhance communications and direct access to resources for optimum efficiency, as well as to provide faster turnaround on service issues.
A longtime member of the extended EAW team, Davis held the same position for many years, before shifting his focus to his company Performance Audio of New England (PANE), where he continued to contribute with his service expertise.
Now in his 25th year as EAW’s primary service resource, Davis will soon relocate to a new dedicated space in EAW’s manufacturing complex as a result of new appointment. With communications streamlined and with service connected directly to the rest of EAW’s resources, customer service issues are set to be resolved more efficiently.
Rocha stated, “Steve Davis is one of the most trusted resources – indeed, one of the most trusted names – in all of pro audio. When customers send a loudspeaker to Steve for service or repair, they do so with complete faith in his ability to solve their problems. He is truly world-class, and it’s great to have him back on the team. With Steve again on board, we are one step closer to reaching our goal of being a fully integrated organisation with the necessary complement of internal resources to comprehensively serve our customers’ needs.”
Davis added, “To tell the truth, it’s not that big a change for me, because I’ve been servicing EAW products all along. I know that EAW has recently brought back many of the familiar names from the past, and they’ve all felt like a homecoming. I never really went that far away.”